Property management — frequently asked questions
Rent, maintenance, multi-property portfolios, and team collaboration on Heimly.
- What does property management on Heimly include?
- Heimly's property management tools cover listing properties, accepting tenant applications, generating leases, collecting rent, tracking maintenance requests, storing documents, and managing your team. Everything related to a property lives in one place so you stop juggling WhatsApp, spreadsheets, and notebooks.
- Can I track rent payments through Heimly?
- Yes. Tenants pay rent through Heimly via Paystack, and every payment is recorded against the lease automatically. Landlords get a clean payment history per tenant, automatic receipts, and reminders for upcoming or overdue payments.
- How do I handle maintenance requests on Heimly?
- Tenants log maintenance requests directly in their dashboard with photos and details. The request goes to the landlord or assigned team member, who can update its status, communicate with the tenant, and close it out once resolved. Every request is timestamped for your records.
- Can Heimly handle multiple properties and units?
- Yes. Heimly supports portfolios of any size. You can group units under a single property (e.g. an apartment block with twelve flats), assign different agents to different listings, and view occupancy across the whole portfolio at a glance.
- Can my team members help manage properties on Heimly?
- Yes. Heimly supports team collaboration with role-based permissions. You can invite admins, members, or external collaborators to your organisation, each with the right level of access to listings, leases, tenants, and finances.